FAQ
General Questions
Q: What is RouteWise?
A: RouteWise is a comprehensive logistics platform designed to make delivery operations in South Africa smarter, more efficient, and accessible. We connect businesses, independent drivers, and township entrepreneurs to simplify the last mile delivery process and fuel economic growth across diverse communities.
Q: How is RouteWise different from other logistics platforms?
A: Unlike generic logistics services, RouteWise is built specifically for South Africa’s unique market. We offer full compliance with local labour laws, a strong focus on supporting township businesses and informal traders, and driver-centric tools that make managing and growing delivery businesses easier and more sustainable.
Q: Is RouteWise an app or a website?
A: RouteWise is a web-based platform accessible on any browser-enabled device such as a smartphone, tablet, laptop, or desktop computer. This means you don’t need to download an app and can use it anytime, anywhere with an internet connection.
For Businesses
Q: How do you manage drivers on your platform?
A: Our platform automates the entire driver management process—from onboarding new independent drivers with easy document verification to scheduling deliveries and managing payments. This reduces administrative burden, helps maintain legal compliance, and gives businesses real-time visibility into driver activity and delivery status.
Q: Can RouteWise integrate with existing systems?
A: Yes, RouteWise is designed to be flexible and can integrate with your current logistics, ERP, or fleet management systems. Our sales team will work with you to tailor the integration process to your specific needs for a smooth transition.
Q: How does RouteWise support compliance with South African labour laws?
A: We include automated checks and document verification tools to ensure all drivers meet regulatory requirements, including valid licences and permits. This helps you avoid legal risks and run your delivery operations with full compliance.
For Drivers
Q: How do I find delivery jobs through RouteWise?
A: Once your application is approved and documents verified, you’ll gain access to a steady stream of delivery opportunities from businesses across South Africa. You can accept jobs based on your availability and preferred locations, giving you control over your work schedule.
Q: Is there a sign-up fee to join RouteWise as a driver?
A: No, there is no upfront sign-up fee. Our earnings and fee structures are fully transparent, so you know exactly how much you’ll earn per delivery and any service fees deducted. You can find full details during your sign-up process.
Q: How and when do I get paid?
A: Payments are processed automatically through our platform on a regular schedule. You will receive clear earning summaries, so you can easily track your income and ensure timely payments without the hassle of manual invoicing or paperwork.
For Township Businesses
Q: How can I get stock delivered to my spaza shop?
A: RouteWise connects you directly with trusted wholesalers who offer affordable pricing and bulk discounts. We coordinate reliable, partnered delivery services that bring stock right to your shop, helping you avoid costly taxi trips and unpredictable deliveries.
Q: Do I need special hardware or technology?
A: No special hardware is required. You only need a device with internet access—a smartphone, tablet, laptop, or desktop with a browser will work perfectly.
Q: Will using RouteWise change how I run my shop?
A: RouteWise is designed to fit seamlessly into your existing business routine, making stock management and ordering easier without disrupting your day-to-day operations. Our digital tools help you track inventory and sales more efficiently, giving you more control and reducing waste.